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What we do

Goods Sourcing

With almost a decade of experience in the ecommerce market, our in-house team based in China will always find out the best choices.

Have you seen a product or an offer that you would like to run? In less than 72 hours you will be able to send traffic.

Import / Export

We take the responsibility to follow up the production and shipment of the goods, coordinate with the suppliers to offer technical support for trouble-shooting, and assist in arranging the returns and refund according to the terms and agreement between the two parties.

Customer Service

A customer experience starts the moment people walk through our website. Combining process automation with the closest personal attention, our team will proactively address missed deliveries, damaged shipment, and delays in order to fulfill customer expectations.

Funnel builder

Because we know how important performance and conversion is, we research proactively the top performance templates in the market and adapt them to our offers.

Our technology in numbers

1. Self-developed and centralized platform

In the last years we have developed our own technology that allows us to control our ops in real time. Sales, Logistics and Transportation, Customer Service and Finance.

2. Real stock in real warehouses

This is not the old Dropshipping: We currently partner with six warehouses specialized in our business model and product. With real stock of all the products we sell. 3 in Shenzhen, China, 1 in Madrid, Spain, 1 in Barcelona, ​​Spain, and 1 in Bratislava, Slovakia. Our stock is divided by type of product and by country of sale, managing to optimize delivery times.

3. Logistic technology

Our platform has full integration with the six warehouses; orders loading, stock control, in-live status update and real time delivery status notifications with the customer thanks to the double integration with Aftership.

4. Delivery time

Faster than many of our competitors with their products stored in the same destination country: UK: 5 days, DE: 6 days, US: 8 days, IL: 12 days. While if we talk about our warehouses in Europe, we deliver in less than 48 hours for most of the countries.

5. Customer service technology

Full integration with the omnichannel FreshDesk. Our eight specialized agents located in different time zones can have full control of the user experience and be proactive in managing possible incidents.

The first response is given in the first 12 hours and it takes less than 24 hours to resolve a case, placing us at less than 1% issue rate for all our products.

6. Taxes

Automated and centralized tax management for all sales channels and payment methods. Our platform is able to unify all the sales made by country and identify the respective tax bases and present the corresponding taxes. Total control of our international operations allows us to offer brokerage services for companies located outside the EU.

Product Categories

Gadgets
Fashion
Motor
Health and Beuty
Home
Electronics
Download our 2022 catalog!

Impact first! Deliver faster

EcommFaster

EcommFaster is the fastest company in the market checking the traction of trending products. With large experience in import/export from China to the rest of the world we have developed an accurate logistic process which allows our advertisers to test fast and deliver the faster.

Ecompro Media

Our fastest way to have the product in the customer’s home. With logistics hubs and transport partners around Europe we manage to reach the end customer in a matter of hours. We recommend this option for consolidated products in the european market with no risk of obsolescence.

Ecom7

Dedicated to scaling trending products and seasonal winners, we help advertisers go from 0 to 100 sales in a matter of hours thanks to performance marketing.

 

Open to infinite delivery options which reach a wider target audience and fulfill their expectations.

Contact us

Email: hello@ecomgroupteam.com
We endeavour to answer all enquiries
within 24 hours on business days.