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What we do
Our technology in numbers
1. Self-developed and centralized platform
In the last years we have developed our own technology that allows us to control our ops in real time. Sales, Logistics and Transportation, Customer Service and Finance.
2. Real stock in real warehouses
This is not the old Dropshipping: We currently partner with six warehouses specialized in our business model and product. With real stock of all the products we sell. 3 in Shenzhen, China, 1 in Madrid, Spain, 1 in Barcelona, Spain, and 1 in Bratislava, Slovakia. Our stock is divided by type of product and by country of sale, managing to optimize delivery times.
3. Logistic technology
Our platform has full integration with the six warehouses; orders loading, stock control, in-live status update and real time delivery status notifications with the customer thanks to the double integration with Aftership.
4. Delivery time
Faster than many of our competitors with their products stored in the same destination country: UK: 5 days, DE: 6 days, US: 8 days, IL: 12 days. While if we talk about our warehouses in Europe, we deliver in less than 48 hours for most of the countries.
5. Customer service technology
Full integration with the omnichannel FreshDesk. Our eight specialized agents located in different time zones can have full control of the user experience and be proactive in managing possible incidents.
The first response is given in the first 12 hours and it takes less than 24 hours to resolve a case, placing us at less than 1% issue rate for all our products.
6. Taxes
Automated and centralized tax management for all sales channels and payment methods. Our platform is able to unify all the sales made by country and identify the respective tax bases and present the corresponding taxes. Total control of our international operations allows us to offer brokerage services for companies located outside the EU.